The following is a course assignment in which I was asked to guide a trainer in “best practices” as he converts his training from “bricks and mortar” to a blended delivery. I decided write as a representative of the ID firm hired to assist in this transition.
William Carroll
Training Manager, Abel International, Inc.
Dear Mr. Carroll,
Congratulations on your decision to adopt a blended approach to training for your staff at Carroll International. Life Long Learners is delighted to assist you in making the transition from face-to-face instruction to a hybrid approach. Blended delivery offers the best of both worlds. You will be able to provide your trainees with quality online resources while still having opportunities to meet with your learners face-to-face. Your trainees will appreciate the flexibility of choosing when and where to work in your “virtual training center”.
Developing effective instruction is a collaborative process between instructional designer (ID) and subject matter expert (SME). Your input as SME is central to our ability to create a vibrant learning experience for your staff. We will work together to develop materials, activities and assessments which align to the objectives you have established for your training modules.
In our initial conversation last month, you indicated a desire to upload content to a server, to be downloaded by your trainees. As we discussed at that meeting, a Course Management System (CMS) will serve that need and much more. Figure 1, below, outlines some of the instructor capabilities built in to the CMS for your training modules. Take the time to become proficient and comfortable with the CMS environment. It is a good idea to create a student profile, so that you can view the virtual classroom from the trainee’s point of view.
Getting Your Learners Ready for the Distance Classroom
Distance learning can be a rewarding experience for your trainees, if you take their individual needs into consideration. Before training begins, make sure that your learners have access to the tools and equipment they will need to work in your virtual classroom. Take advantage of one of your face-to-face meetings to conduct a learner needs analysis. A sample survey (figure 2) will give you an idea of some of the questions you should ask. Based on their responses, you may wish to conduct pre-requisite training for some or all of your learners before you begin job-related training. Feel free to modify the survey questions to reflect the particular training requirements for your course.
Your trainees will appreciate knowing exactly what you expect. Life Long Learners will work with you to create a course calendar, syllabus, and Q&A area in your CMS. Let your learners know exactly when assignments are due. Provide rubrics, so they understand how your will score their work, and, where possible, provide models or samples of exemplary work.
Advantages of Distance Learning
There are several advantages to distance learning, both for you, and for your trainees. Perhaps the biggest advantage is the flexibility afforded to your adult learners, who must balance training requirements with their work, family and personal responsibilities. Distance learning has come a long way from the days of correspondence courses. Far from working in isolation, your trainees will be able to connect with experts, learning resources and a network of learners from all over the world.
Your virtual classroom can be a window to a wealth of resources. Resist the temptation to simply reproduce your face-to-face lectures. Instead of telling your students what you want them to know, show them. Does your team in the South Africa office have a procedure that works well? Invite them to share it with your learners through a video window, or a Skype session. Is the European division experiencing success with a new training model? Conduct a video interview with their team leader, and ask your learners to compare it to your current procedure. Distance learning technology enables you to share expertise, information, and materials, without the constraints of geography and time. You will be able to reach more learners, and you will be able to connect them with better resources. Distance learning enhances your ability to meet the varied learning needs and styles of your trainees through the use of text, graphics, video and audio files, and interactive media.
The Discussion Forum
Your trainees will learn best when they have opportunities to interact with the material, and with each other. We will help you to create opportunities for collaboration, problem solving, and formative assessment. One very effective learning tool is the discussion forum.
By providing a forum for asynchronous discussion, you give your trainees an opportunity to learn with and from each other, while still benefitting from your guidance and expertise. You may be pleasantly surprised to find that, given time to consider the discussion prompts and do some research, your trainees will actually give more, and get more from discussions online than they do in the traditional classroom setting. Remember that the discussion forum is a place for learners to explore and consider course concepts. Trainees will learn from each other as much or more than they do from you, if you take the time to create effective discussion prompts. By asking the right kinds of questions, an instructor can encourage learners to dig deeper. Avoid yes/no or true/false questions, in favor of open ended questions that can lead to discussion and debate. Help the learners to relate new content to realistic job-related scenarios. Figure 3, below, taken from the 1000 Advices website (2010) offers an abbreviated sample of Richard Paul’s Taxonomy of Socratic Questions. You may find these helpful in preparing your responses to learner posts in your class discussion forum. Your active monitoring of the discussion forum is crucial. Simonson et. al (2009) advise instructors to actively participate in the discussion forum, replying to about one in four learner posts. Your responses to learner posts can provide clarification, motivation and encouragement. Keep in mind that discussions are archived and viewed by the entire class. It is a good idea to keep your responses positive and encouraging. If you determine that a trainee is missing the mark in the discussion forum, you may wish to contact that learner privately, either by phone or email.
Finally, keep the lines of communications open with your learners. Let them know when and how it is best to reach you, and be sure to provide timely responses to their questions and concerns. Learning at a distance need not be an isolating experience. With the right planning, and your active involvement, this can be a truly connected experience!
Paul R Six types of Socratic questionsPaul, R. (n.d.). Six types of Socratic questions. Retrieved from http://www.1000advices.com/guru/communication_questions_socratic.html
Simonson, M., Smaldino, S., Albright, M., & Zvacek, S. (2009). Teaching and learning at a distance (4th Ed.). : Allyn & Bacon / Pearson.